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What are the requirements for New User?
The requirements for New
User are Burgan Bank Account.
-ATM Card number.
-ATM Card pin number.
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What do I need to get started?
You can sign into Burgan
Online immediately, if you have the following:
A computer, Internet access and a
recommended version Internet Explorer 5.5 or later
browser Flash Plug-in and Java Plug-in. In order to meet
Burgan Bank security standards.
If you cannot log on
through the auto-registration process, please call
Burgan-Direct at +965-1804080 for help.
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Can I begin using Burgan Online immediately?
If you have the
requirements and you register, you can begin using
Burgan Online immediately.
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What can I do online?
After initial
registration you can immediately
Check current balances,
saving, loan, Thuraya, Oasis.
Transaction details.
Transfer within your
Accounts.
Change Address Details,
Cheque Book Request, Credit Card Application, Loan
Application, Open New Account, Report Lost/Stolen ATM
Card, Report Lost/Stolen Visa Card, Stop Cheque.
However the following
services are also available after signing the Burgan
Online Application:
Transfer within Burgan
bank
Bills Payment
Local Transfers
International Transfers
Change Address Details
Time Deposits Instructions
Report Lost/Stolen ATM Card
Report Lost/Stolen Credit Card
Credit Card Applications
Draw Funds from Credit Card
Open New Account
Cheque Book Request
Demand Draft Online
Application for Demand Draft
Loan Application
Loan Payment
Open New Time Deposits
Visa Payment
Standing Instructions
BSMS Subscription
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Which of my personal accounts can I view online?
In the Welcome page you
can check the Account Summary List and you can view
online the following accounts:
Current Account, Saving
Account, Loan Account, Thuraya Account, Oasis Account.
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What is the difference between Account
Currency and Preferred Currency?
Account Currency:
Displays account balance in the account currency and
your total net position in your chosen currency.
Preferred Currency: Display account balance in your
chosen currency and your total net position in your
chosen currency.
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Can I view transactions in all accounts?
In the Account Summary
List, click on the account that you want to view.
The following details are
displayed:
Date: Indicates the date
when the transaction was posted.
Description: Provides a
description of the transaction.
Debit/Credit: Indicates
whether the amount was debited from or credited to the
account balance.
Balance: Indicates the
account balance after the transaction was posted.
You can also click on the
transaction date, to get more details about that
transaction.
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What are the transactions I can do?
Transfers within your
accounts in Burgan Bank.
Transfers to Burgan
accounts.
Transfers to local
accounts within Kuwait.
Transfers to
international accounts.
Pay Your Bills
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How do I print in Burgan Online?
To Print in Burgan
Online, you can use the print option in your browser
For Explorer 5:
Click File - menu - Print
In Print Range item,
select All
In Print Frames item,
select As Laid out on screen.
Click Print button.
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What kind of computer equipment or software do I need?
Hardware:
Computer with the Internet access.
Software: A web browser, recommended version is
Internet Explorer 5.5 or later Flash Plug-in and Java
Plug-in.
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What browsers do I need to use Burgan Online?
In
order to access Burgan Online full features, you must
use the recommended supported browsers.
*The Recommended browsers is
Microsoft Internet Explorer 5.5 or later Flash Plug-in
and Java Plug-in.
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What should I do if I do not get a response after
clicking on a hyperlink or icon?
Sometimes, the Internet
becomes unavoidably slow to respond. If there is a delay
in response from when you have clicked something, please
wait. Avoid clicking repeatedly on a particular link.
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Do I need to have Burgan account to use Burgan Online?
To gain access to Burgan
Online, you should have a Burgan account and an active
ATM card.
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What if I forget my password?
If you forget your
password, the customer should use Forgot Password Option
to regenerate new Login Password or contact customer
service for more assistance.
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Can I use Burgan Online from abroad?
Yes, you can use Burgan
Online from anywhere in the world as long as you have an
Internet connection and a supported browser.
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What security measures Burgan Online is using?
Burgan Online uses several different methods to protect
your information:
Authentications:
User ID and passwords. User ID is a unique code that
identifies you when you use Burgan Online. And passwords
should not be less than 8 characters and should have a
combination of numeric and alphabets that will be
verified each time you log onto to your Burgan Burgan
Online account. You can change your Login and
Transaction password online at anytime.
Transaction password is a password to authorize
financial transactions, you have to enter this password
each time you do a transaction.
Technology:
All information within Burgan Online uses the SSL
(Secure Socket Layer) protocol for transferring data.
SSL is a cryptosystem that creates a secure environment
using 128bit Cipher Strength for the information being
transferred between your browser and Burgan Bank.
At a high level, SSL uses public key cryptography to
secure transmissions over the Internet. In practice,
your browser will send a message via SSL to the bank’s
server. The bank responds by sending a certificate,
which contains the bank’s public key. Your browser
authenticates the certificate (agrees that the server is
in fact Burgan Bank), then generates a random session
key which is used to encrypt data traveling between your
browser and the bank’s server. This session key is
encrypted using the bank’s public key and send back to
the server. The bank decrypts this message using its
private key, and then uses the session key for the
communication.
Secure Socket Layer (SSL) protects data in three key
ways:
a) Authentication
This ensures that you are
communicating with the correct server. This prevents
another computer from impersonating Burgan Bank.
b) Encryption
These scrambles transferred
data.
c) Automatic Sign
Off:
If you do not take an action
within 5 minutes, you are automatically signed off of
Burgan Online to prevent passers-by from viewing your
account information.
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What should I do to maintain my security?
Advanced technologies have made Burgan Online as secure
as it is convenient. Your information is protected
throughout the entire Burgan Online process from your
computer, directly to the banks own systems. Online
Banking uses several different methods to protect your
private information. It is also up to you to safeguard
your banking information to protect yourself from
unauthorized transactions.
Here are some tips on how to protect your account:
- Do not share your account information with anyone.
- Do not share your passwords with anyone.
- Burgan Bank employee will never need to know your
Passwords, and you should never provide it to
someone claiming that they represent Burgan Bank.
- Change your password online periodically.
[You can do this using the ‘Preferences’ Option of Burgan Online
Banking]
- Do not use birth dates, names or obvious clues that
can be guesses easily by possible intruders.
- Log off as soon as you are finished with your Online
Banking activity. Don't leave your banking information
on the screen.
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What is Cache? Why should I clear it?
Cache is the process your
browser uses to store pages on your hard disk as you
view them. This enables quick access to often-used
pages. Please periodically clear your cache memory in
your browser. Use your browser Help option to find out
how to clear your cache.
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What do 3rd Party accounts mean?
The 3rd party accounts
that you can setup for Bill payments, Transfers to Local
Accounts, International Transfer and Interbank Transfer.
These accounts appear in your 3rd party accounts
library.
Hereby eliminating the
need of re-inputting this info every time you request a
transfer.
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What do Account nicknames mean?
Bank accounts numbers can
be difficult to remember. For easy-of-use, you can
assign familiar names to your bank accounts, so that you
can view your balances at a glance.
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